Q&A Disclaimer

Volkswagen Group Canada Inc. makes every reasonable effort to ensure that information appearing on this website is correct and up to date, but cannot guarantee its accuracy. Volkswagen Group Canada Inc. assumes no responsibility for the accuracy, reliability or currency of the information posted on this website and reserves the right to amend the information without notice.

Intellectual Property Rights

This website and its contents are protected by the provisions of the Copyright Act and all other applicable intellectual property laws. All rights are reserved by Volkswagen Group Canada Inc. Any copying, reproduction, modification, publishing, transmission, distribution or other use of this content, without the prior written consent of Volkswagen Group Canada Inc., is strictly prohibited.

Disclaimer

All of the information contained on this website is for information purposes only and in no way constitutes an advertisement or any offer to buy or sell VW vehicles. All prices are in Canadian dollars. Specifications, equipment, options and prices are subject to change without notice. Although we endeavour to ensure that the information contained on the website is accurate, as errors may occur from time to time, customers should contact their local Volkswagen dealer for details. Photo for illustration purposes only. European or American model might be shown. Some items, such as wheels, may be unavailable on some trim levels when vehicle is built or may not be available in Canada. Base MSRP is the Manufacturer’s Suggested Retail Price and excludes taxes, freight and PDI ($1,395/$1,610), levies, fees, optional equipment, license, insurance, registration, and any dealer or other charges, where applicable. Environmental or related levies and taxes may vary by jurisdiction. Dealer may sell for less. Prices are subject to change without notice.
Tires are supplied and warranted by their manufacturer. The vehicle is sold equipped with four all-season tires. However, please remember that the use of winter tires may be mandatory in your province or territory. Make sure your vehicle has the proper tires at all times. Airbags are supplemental restraints only and will not deploy under all accident scenarios. Always use safety belts and seat children only in the rear seats, using restraint systems appropriate for their size and age.

  • “Volkswagen”, the Volkswagen logo, “4XMOTION”, “4MOTION”, “CC”, “Climatronic”, “DSG”, “GTI”, “Jetta”, “Beetle”, “Beetle Convertible”, “EOS”, “Golf”, “Golf Sportwagon”, “City Golf”, “GTI”, “Routan”, “Touareg”, “Passat”, “Rabbit”, “Running Rabbit Design”, “Tiguan”, “TSI”, “Sportline”, “Highline”, “Bluemotion” and “Das Auto & Design” are registered trademarks of Volkswagen AG. “GLI” is a registered trademark of Volkswagen Group of America, Inc. “Climatic”, “Jetta Wagon”, “Passat Wagon”, “CC”, “Bluemotion Technologies and Design”, “Volksfest” and “Think Blue” are trademarks of Volkswagen AG.
“Comfortline”, “Execline”, “Side Curtain Protection”, “Sportline” and “Trendline” are registered trademarks of Volkswagen Group Canada Inc.

The Bluetooth word mark and logos are registered trademarks of Bluetooth SIG, Inc. “AdBlue” is a registered trademark of VDA Verband der Automobilindustrie e.V. “Dynaudio” is a registered trademark of Dynaudio Holding A/S. “FSI” is a registered trademark of Audi AG. “HomeLink” is a registered trademark of Johnson Controls Technology Company. “SiriusXM”, “SiriusXM Satellite Radio” and the dog logo are registered trademarks of Sirius XM Radio Inc. and are used under license. “Tiptronic” is a registered trademark of Dr. Ing. h.c. F. Porsche AG. “TFSI” is a registered trademark of Audi AG. “UConnect” is a registered trademark of Chrysler LLC. “Fender” is a registered trademark of Fender Musical Instruments Corporation. “iPod” and “iPhone” are registered trademarks of Apple Inc.

Privacy Policy

Every successful relationship begins with communication. And since we’ve got a relationship right here on the Internet, let’s communicate. Down below is everything you’ve ever wanted to know about our PRIVACY POLICY, which is here to assure you that any information you submit to us (like, say, your address, credit card information, and favourite yoga position) will remain absolutely private.

Who is Volkswagen Group Canada Inc.?
For purposes of this Privacy Policy, “Volkswagen Group Canada Inc.” means Volkswagen Group Canada Inc. and its affiliated companies, including Volkswagen Finance. Volkswagen’s dealers are independently owned and operated, and are responsible for adopting their own privacy policies which meet the intent of this policy.

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this Privacy Policy, which explains our online information practices and the choices you can make about the way your information is collected and used. To make this Privacy Policy easy to find, we make it available on our homepage and at every point where personally identifiable data may be requested. Our policies and practices have been designed to comply with the Personal Information and Electronics Documents Act (PIPEDA) of Canada and corresponding provincial privacy acts.

The Information We Collect
This Privacy Policy applies to all personal information collected or submitted on the vw.ca website. On some pages, you can order products, request a quote, seek information, set up an account, subscribe to publications, enter a contest, respond to a survey, make requests, and register to receive materials. The types of personal information collected at these pages include:

  • E-mail address
  • Survey questions
  • Phone number
  • Credit card / Debit card information
  • Product purchase reference and/or intentions

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected may include:

  • Name
  • Address
  • Phone number

How We Use Information
We use the personal information you provide for the purposes that we identify when we ask you to provide the information. For example, when you place an order for merchandise, we ask you to provide information including contact details, shipping address, and credit card information, so that we can complete your order. We do not share this information with outside parties except to the extent necessary to complete that order. We may use your e-mail address to communicate with you, for example, to notify you of special offers or programs you might find of interest.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery.

We use return e-mail addresses to answer the e-mail we receive. We may also use these e-mail addresses to provide order status and order tracking information, and to respond to queries.

We may offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

You can register with our website if you would like to receive our catalogue as well as updates on our new products and services. We use information provided by you through cookies, pixel tags and other technologies to make your visit more efficient and to allow us to monitor the use of or websites (See: A Word on “Cookies” and Pixel Tags.)

We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals.

If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes, which may include sharing it with Volkswagen or Audi authorized dealerships or with various suppliers that provide marketing, research, or other services for us. If you choose to save information, such as a vehicle configuration, on our website(s), we may contact you to follow up on your interest in our cars. In such cases, we may employ an outside research company to call you on our behalf.

We will never sell your personal information to any other company. In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.

Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the purposes described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

Your Consent to Our Use of Your Information
You have the choice of whether or not to give us your personal information. If you share your personal information, we will tell you why we are collecting it. Certain information is required, for example, to complete your order, or to respond to your requests, as noted above. Certain information, which may be requested for marketing purposes, may be identified as optional. By providing us your information, you agree to our using it for the purposes stated. In certain places or certain pages on our website, we will ask you specifically if you wish to receive further information or to be contacted by us, or a dealer in the future. At that time, we will note and abide by your preference.

At any time, subject to legal restrictions, you may withdraw or change your consent to our use of your information, request us to delete it from our files, or notify us if you do not wish us to use your information for any purpose other than for the purposes specifically identified when you provided it to us (See How to Contact Us, below). Information collected through cookies and pixel tax may not be optional. We will inform you of the implications of withdrawing your consent.

Our Commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we will not knowingly market our products to anyone under 13 years of age. We will not use, collect, or maintain any personal information of anyone under 13 years of age for any reason, unless we have obtained the express consent from the child’s parent or legal guardian.

Your Acceptance of this Privacy Policy
By using this or any other of our websites, you agree to accept the terms of this Privacy Policy as stated at the time you use it. If we change or update this Privacy Policy in the future, the changes will be posted on this website and our other websites so you can always know what personal information we collect and how we use it. Any future access to this or any of our websites subsequent to the posting of such changes will be deemed to be your acceptance of the Privacy Policy as then amended. We reserve the right to change this Privacy Policy at any time. Date effective: July 10, 2008.

The Availability of Our Privacy Policy
We are committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available at all times on our website, www.vw.ca under Privacy Policy, or on request. To contact us, see below.

How to Contact Us
If you wish to change your consent to our use of your information, change your privacy preferences, or update your information, or if you have any questions or concerns about our Privacy Policy, please click here.