We appreciate there are many questions that we do not have answers to, and you have our commitment to communicate as soon as possible on all corrective actions affecting Canadian customers.

What Happened

Software installed on some of our vehicles permitted deviations in nitrogen oxide emissions (NOx) performance depending on whether the vehicle was running during a regulatory compliance-related test cycle or running outside the test cycle during normal road use. This is the subject of the current investigations. No one in Canada is responsible for what occurred.

Cars Affected

Volkswagen 2.0L TDI vehicles manufactured between 2009-2015 and 3.0L V6 TDI vehicles manufactured between 2009-2016 are affected by the emissions issues. More information.

Safety & Environment

As the EPA and Environment Canada have both verified, this issue relates to Emissions only. The safety of the vehicles is not affected.

Getting it Fixed

Volkswagen continues to work with the U.S. Environmental Protection Agency to develop approved vehicle repairs as quickly as possible. Upon approval, fixes would be offered to Volkswagen customers in Canada in full co-operation with Environment Canada.

Last updated July 14, 2016