We appreciate there are many questions that we do not have answers to, and you have our commitment to communicate as soon as possible on all corrective actions affecting Canadian customers.
Updated Information about the Proposed 2.0L TDI Settlement in Canada.Learn More
Beginning January 4, 2017, court-approved notice of the proposed nationwide Volkswagen/Audi 2.0-Litre TDI (Diesel) Emissions Class Action Settlement in Canada will be published and distributed. As part of this process, owners and lessees may receive the notice in the mail or by email. This notice will not be sent from a Volkswagen or Audi mailing or email address. It is being provided by the court-appointed administrator for the settlement, RicePoint Administration Inc., and is a legitimate notice. The same notice is available at this link. Additional information about the settlement is also available here and at www.VWCanadaSettlement.ca.
Volkswagen Group Canada is pleased to report that both the Québec and Ontario Courts have granted approval of the nationwide settlement agreement to resolve consumer claims in Canada related to the 2.0L diesel emissions matter for approximately 105,000 affected vehicles. Approval of the settlement is an important milestone in our journey to making things right in Canada and we appreciate the efforts of all parties involved in this process.
Volkswagen Group Canada is committed to ensuring that the settlement program in Canada is carried out as conveniently as possible for our affected Volkswagen and Audi 2.0L TDI customers. We are therefore devoting significant resources and personnel to making their experience a positive one.
Starting on April 28, affected Canadian settlement class members and U.S. customers with 2.0L TDI vehicles that were first sold or leased in Canada may submit claims for benefits under the settlement via an online portal at www.VWCanadaSettlement.ca
or using a paper claim form (available at www.VWCanadaSettlement.ca
or by calling the Canadian Settlement Claims Centre at 1-888-670-4773). Once their claim is approved, claimants will, where applicable, be able to schedule appointments with their preferred Volkswagen or Audi dealership in Canada to complete their settlement transaction.
More detailed information about the 2.0L TDI settlement program in Canada and available benefits can be found at www.VWCanadaSettlement.ca
and by calling the Canadian Settlement Claims Centre at 1-888-670-4773.
Software installed on some of our vehicles permitted deviations in nitrogen oxide emissions (NOx) performance depending on whether the vehicle was running during a regulatory compliance-related test cycle or running outside the test cycle during normal road use. This is the subject of the current investigations.
Volkswagen 2.0L TDI vehicles manufactured between 2009-2015 and 3.0L V6 TDI vehicles manufactured between 2009-2016 are affected by the emissions issues. More information.
Safety & Environment
As the U.S. Environmental Protection Agency (EPA) and Environment and Climate Change Canada have both verified, the issues relate to Emissions only. The safety of the vehicles is not affected.
Volkswagen continues to work with the EPA to develop approved emissions modifications as quickly as possible. Upon approval, emissions modifications would be offered to Volkswagen customers in Canada. More information.
Last updated April 21, 2017